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 Super Service From Garrett

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billiard rich
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PostSubject: Super Service From Garrett   Wed May 21, 2008 12:09 am

Put new batteries in my GTA 1000 last week. Discovered that the bottom of one of the holders was half cracked off. (Luckily the battery compartment door held it in place.) Looked for a replacement at Radio Shack but that was a waste of time. So I sent an email to Garrett Customer Service. Got a response the next day from Melinda who asked for my address. I offered to pay for the holders but she said it was OK - I didn't have to. Got two new holders in the mail today.

Thank You Melinda at Garrett! cheers
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Lochlainn
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PostSubject: Re: Super Service From Garrett   Wed May 21, 2008 4:33 am

It's good to know there is still such a thing as good customer service these days. I have heard a lot of good things about Garrett's customer service. Glad everything worked out for you Very Happy

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ClassicIISL
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PostSubject: Re: Super Service From Garrett   Wed May 21, 2008 2:26 pm

It's great when a company takes care of the little stuff, makes you feel like they appreciate your business, and it's good pr for them in the long run, glad u did ok!!
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